Stopmissing$5,000casesbecausethelinewasbusy.
An AI voice agent that answers every call, detects patient intent, triages urgency, books appointments, and hands off to staff when needed. Never miss a call again.
Intent Detection
NexV identifies why the patient is calling within the first few seconds — new appointment, reschedule, billing question, or emergency. Calls are routed based on detected intent.
- Real-time intent classification
- Multi-intent handling per call
- Intent-based call routing rules
- Unknown intent escalation to staff
Urgency Triage
The AI assesses clinical urgency from the caller's description — pain, swelling, trauma, or post-op concern. Emergency calls are flagged and routed to staff immediately.
- Symptom-based urgency scoring
- Emergency auto-escalation
- After-hours triage protocols
- Triage outcome logging for audit
Auto-Booking
For routine requests, the AI checks provider availability, confirms a suitable time with the caller, and books the appointment directly into the schedule. No hold music required.
- Real-time availability checking
- Provider and procedure matching
- Appointment confirmation via SMS
- Calendar sync with zero staff involvement
Sentiment Analysis & Transcripts
Every call is transcribed and scored for sentiment. Frustrated callers are flagged for priority follow-up. Call transcripts attach to the patient record automatically.
- Real-time call transcription
- Per-call sentiment scoring
- Frustrated caller priority flagging
- Transcript attached to patient record
Ready to transform your practice?
See how NexV can streamline your workflow with a personalized demo.