Stop missing $5,000 cases because the line was busy.
An AI voice agent that answers every call, detects patient intent, triages urgency, books appointments, and hands off to staff when needed. Never miss a call again.
Intent Detection
NexV identifies why the patient is calling within the first few seconds — new appointment, reschedule, billing question, or emergency. Calls are routed based on detected intent.
- Real-time intent classification
- Multi-intent handling per call
- Intent-based call routing rules
- Unknown intent escalation to staff
Urgency Triage
The AI assesses clinical urgency from the caller's description — pain, swelling, trauma, or post-op concern. Emergency calls are flagged and routed to staff immediately.
- Symptom-based urgency scoring
- Emergency auto-escalation
- After-hours triage protocols
- Triage outcome logging for audit
Auto-Booking
For routine requests, the AI checks provider availability, confirms a suitable time with the caller, and books the appointment directly into the schedule. No hold music required.
- Real-time availability checking
- Provider and procedure matching
- Appointment confirmation via SMS
- Calendar sync with zero staff involvement
Sentiment Analysis & Transcripts
Every call is transcribed and scored for sentiment. Frustrated callers are flagged for priority follow-up. Call transcripts attach to the patient record automatically.
- Real-time call transcription
- Per-call sentiment scoring
- Frustrated caller priority flagging
- Transcript attached to patient record