Conversations that close themselves.
iMessage-style two-way SMS with AI auto-reply, confidence scoring, and conversation context. Your front desk handles 10x the volume without picking up the phone.
Two-Way SMS Inbox
Every patient conversation lives in a familiar chat interface. Staff see the full thread history, patient details, and upcoming appointments in a single pane.
- iMessage-style conversation threads
- Patient context sidebar
- Upcoming appointment display
- Read receipts and delivery status
AI Auto-Reply
NexV drafts responses to common patient queries — appointment requests, directions, payment questions — and queues them for staff approval. Approved categories can be set to fully automatic.
- AI-drafted reply suggestions
- Staff approval queue
- Configurable auto-send categories
- Escalation rules for complex queries
Confidence Scoring
Every AI-drafted reply includes a confidence score. High-confidence replies go out instantly if auto-approved. Low-confidence messages are routed to a human for review.
- Per-reply confidence percentage
- Threshold-based auto-send rules
- Low-confidence human routing
- Confidence accuracy tracking over time
Broadcast & Campaigns
Send targeted SMS campaigns to patient segments — recall reminders, seasonal promotions, or practice announcements. Track delivery, open, and response rates in real time.
- Patient segment targeting
- Campaign template library
- Delivery and response rate tracking
- Opt-out and compliance management