Frequently Asked Questions

V-Pulse is $249/month for a single location with unlimited users. V-Sonic is $399/month for up to 10 locations. Both plans include the full AI suite — Scribe, X-ray analysis, Smile Design, scheduling, billing, and more. There are no per-user fees.

We offer a guided demo rather than a self-serve trial. Book a 15-minute session and we'll walk you through the platform end-to-end, tailored to your practice type. No credit card required.

Annual billing is available and includes two months free. Reach out to our team after your demo to discuss annual options.

We train our own diagnostic models, so there are no per-scan licensing fees on imaging. Everything else runs serverless on AWS, where our cost per practice doesn't scale with headcount — which is why we don't charge per user. The savings are structural, and we pass them on.

Every dentist, hygienist, receptionist, office manager, and billing coordinator in your practice can have their own login. No per-seat charges. No 'admin user' upsells. One price, everyone's in.

NexV listens passively during the appointment using ambient voice capture. It separates clinician and patient speech, filters background noise, and generates a structured SOAP note in real time. Notes are ready for review before the patient leaves the chair.

We build and train our own models on AWS SageMaker for clinical tasks like X-ray analysis and dental segmentation. For generative and language tasks — the scribe, scheduling, and the phone agent — we use Anthropic's Claude models through Amazon Bedrock, under our AWS Business Associate Agreement. Bedrock does not use your data to train models, and inference stays in-region.

Yes. NexV includes workflow templates for common appointment types, and providers can customise note templates, procedure defaults, and scheduling rules. DSO customers on V-Sonic get white-label branding and cross-location workflow standardisation.

Everything. AI Scribe for clinical notes, X-ray analysis with 31 pathology classes, SmileCloud-level smile design with AI inpainting, the AI Clinical Assistant, scheduling optimization, and predictive analytics. There is no 'premium AI tier.'

It's a real AI that answers your phone line 24/7. It understands natural speech, checks your schedule for availability, books appointments into NexV, and creates new patient records for first-time callers. It handles after-hours calls with voicemail and AI transcription, and speaks 7 languages with automatic detection.

Yes. The import tool ships with column mappings for Dentrix, Dental4Windows, EXACT, Oasis and Open Dental, and any other system can be imported from a CSV export with manual mapping. It covers patient records today — appointments and treatment history are on the roadmap. V-Sonic includes dedicated onboarding support, and we walk through the first import with you.

Most single-practice migrations complete in two to three weeks. DSO migrations vary by location count but are typically completed within four to six weeks with our dedicated onboarding support.

No. Our migration process is non-destructive — we read from your existing system and import into NexV in parallel. Your old system remains fully operational until you choose to switch over.

NexV works with your existing payment terminal or card reader. We record payments in the ledger when your staff marks them complete. Optional Stripe Terminal integration is available for practices that want card-present processing built in.

Yes. NexV is built on AWS with full HIPAA compliance. All PHI is encrypted at rest (AES-256) and in transit (TLS 1.3). We sign a Business Associate Agreement (BAA) with every customer.

Patient data is stored on AWS US infrastructure (us-east-1) with region-locked storage — additional regions, including Australia, are planned. Data never crosses regions without your explicit consent.

Not yet — SOC 2 Type II is on our compliance roadmap as we scale. NexV runs on AWS infrastructure, which is itself SOC 2 certified, and every release passes automated security scanning. Contact our team for our current security documentation and BAA.

V-Pulse includes email support with a 24-hour response time. V-Sonic includes priority support with a 4-hour response time during business hours and dedicated Slack channel access.

Every plan includes onboarding sessions to get your team set up. V-Sonic customers get a dedicated onboarding specialist who works with your team through the full migration and go-live process.

Email support@nexv.ai or use the in-app chat widget. V-Sonic customers have a dedicated Slack channel. For urgent clinical issues, we offer phone escalation.