Support

For technical issues, billing questions, or general inquiries:

Email: support@nexv.ai
Phone: (930) 207-8634
Hours: Monday–Friday, 8:00 AM – 6:00 PM CT

We aim to respond to all support requests within 4 business hours.

Every new practice receives a dedicated onboarding session to configure your account, import patient data, and train your team on the platform. Your onboarding specialist will walk you through:

• Practice setup and operatory configuration
• Patient data import from your previous system
• Staff accounts and role-based permissions
• Appointment scheduling and workflow setup
• AI phone agent configuration
• Billing and insurance setup

If you need help configuring or troubleshooting the NexV AI phone agent (appointment booking, patient inquiries, voicemail), contact support and reference your practice ID. Our team can assist with:

• Call routing and forwarding rules
• Business hours and availability settings
• Custom greeting and hold messaging
• Call recording and voicemail configuration

For data export requests, security questions, or HIPAA-related inquiries, contact our security team directly:

Email: security@nexv.ai

Check the current platform status and any ongoing incidents at:

Status page: status.nexv.ai

We build NexV based on what dental practices actually need. If you have a feature request, workflow suggestion, or general feedback:

Email: feedback@nexv.ai