Reputation Management

Collect faster. Rank higher.

Automated Google and Facebook review requests after every appointment, AI-drafted replies, and sentiment tracking. Build your online reputation on autopilot.

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4.9★ across 247 reviews

Google★★★★★

“Dr. Patel was incredibly thorough and gentle. The whole team made me feel at ease during my...”

AI Reply Generated

Facebook★★★★☆

“Great experience overall. Wait time was a bit long but the care was top-notch.”

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Sentiment

94%

Automated Review Requests

After every appointment, NexV sends a personalised SMS or email asking the patient to leave a review. Happy patients are directed to Google; unhappy patients are routed to a private feedback form.

Post-appointment SMS review request
Sentiment-based routing (public vs. private)
Google and Facebook review links
Customisable request timing and messaging

AI Review Replies

NexV drafts professional, personalised responses to every review — positive or negative. Staff approve and post with one click, maintaining a consistent brand voice across platforms.

AI-drafted reply suggestions
One-click approve and post
Brand voice consistency
Negative review escalation alerts

Sentiment Dashboard

Track your average rating, review volume, and sentiment trends over time. Compare performance across locations and identify providers who consistently generate five-star feedback.

Average rating trend tracking
Review volume monitoring
Multi-location comparison
Provider-level sentiment analysis

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